ANPC & dispute resolution

For any concerns regarding DAC products or services, please contact us directly first:

• Email: contact@dac.eu
• Phone: +40 730 072 620

The response time is up to 30 calendar days from receipt of the request.

If amicable resolution fails, you may contact the Romanian National Authority for Consumer Protection (ANPC):

• Official site: anpc.ro
• Online complaints: reclamatii.anpc.ro
• Address: Bulevardul Aviatorilor 72, Sector 1, Bucharest

Under Romanian Law 38/2018 (transposing EU Directive 2013/11), you have the right to use an ADR entity for out-of-court resolution of consumer disputes:

• ADR entities list (ANPC)

For online consumer purchases, the European Commission provides a single online dispute resolution platform:

• ec.europa.eu/consumers/odr

DAC email for ODR procedures: contact@dac.eu

• Right to accurate, complete and precise information.
• Right to legal warranty of conformity (Law 449/2003).
• 14-day right of withdrawal for distance contracts (Ordinance 34/2014, where applicable).
• Right to file complaints and seek redress for non-conforming products.